Scheduled Billing Maintenance
Apr 23, 10:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 11:18 PDT
Scheduled - We will be performing maintenance on our billing systems Tuesday, April 23rd at 10:15 AM PDT. While this maintenance is in progress, residents will be unable to use the cashier or make purchases. Please watch this blog for updates.
Rolling Restarts Second Life RC Server Channels
Apr 23, 08:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:32 PDT
Scheduled - We will be performing rolling restarts for regions on the RC server channel on Tuesday, April 23rd. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Add Payment Method Issues for Non-US Residents
Apr 22, 05:35 PDT
Resolved - This incident has been resolved and new payment methods can be added once again
Apr 22, 04:42 PDT
Investigating - Adding new payment methods temporarily unavailable for non-US residents. While issue present, some non-US residents may experience problems adding a new method of payment to their Second Life account. Transactions using preexisting stored methods of payment appear to be unaffected.
Please monitor this blog for additional updates
Concierge Phone Support and Live Chat Unavailable for Easter Sunday
Apr 21, 15:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:38 PDT
Scheduled - Concierge phone and chat support will be unavailable Sunday, April 21st. Ticket submissions will still be available at this time.
Concierge Phone Support and Live Chat Unavailable
Apr 20, 15:01 PDT
Resolved - This incident has been resolved.
Apr 20, 10:03 PDT
Investigating - Concierge phone and chat support will be unavailable from 10:00 AM until 3:00 PM on Saturday, April 20. Ticket submissions will still be available at this time.
Scheduled Phone and Live Chat Support Maintenance
Apr 18, 16:40 PDT
Completed - The scheduled maintenance has been completed.
Apr 18, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 13:29 PDT
Scheduled - Phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, April 18th, 2019. Ticket submissions will still be available at this time.
Rolling Restarts RC BlueSteel, Le Tigre, and the Second Life Server Main Channel
Apr 18, 16:39 PDT
Resolved - This incident has been resolved.
Apr 18, 09:33 PDT
Investigating - We will be performing rolling restarts for regions on RC BlueSteel, Le Tigre, and the Second Life Server Main Channel today, Thursday April, 18th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Scheduled Maintenance
Apr 18, 10:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:12 PDT
Scheduled - On Thursday April 18th, we will be undergoing scheduled maintenance to Second Life starting at 07:00 AM PDT.
During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, inventory, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Please monitor this blog for additional updates
Teleport Disconnects
Apr 18, 08:58 PDT
Update - Thanks for your patience! We are updating main grid regions with a fix which should reduce incidence of teleport disconnects. When we have additional information, we will provide an update here.
Apr 8, 16:05 PDT
Investigating - We are actively investigating an increase in disconnects during a teleport. Typically, the avatar teleports or crosses between Regions; the teleport takes longer than usual, and then the viewer is disconnected with a message like:
Darn. You have been logged out of Second Life.
You have been disconnected from the region you were in.
We do not currently believe that this is specific to any viewer, and it can affect any pair of Regions. There is no known workaround - please continue logging back in to get where you were going in the meantime.
For more information please visit our blog post: https://community.secondlife.com/blogs/entry/2524-darn-teleport-disconnects/
Rolling Restarts Second Life RC Magnum Server Channel
Apr 17, 11:40 PDT
Completed - The rolling restarts have been completed.
Apr 17, 10:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:37 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum RC server channel today, Wednesday April, 17th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
