Live Support Unavailable
THIS IS A SCHEDULED EVENT Feb 18, 00:00 PST - Feb 19, 06:00 PST
Feb 15, 13:42 PST
Scheduled - Second Life phone and chat support will be unavailable on February 18th 2019 in observance of the Presidents' Day holiday.This includes billing support. Ticket submissions will still be available at this time. Regular support service will resume at 6:00 AM PST on February 19th.
Scheduled Inventory Maintenance
THIS IS A SCHEDULED EVENT Feb 21, 05:00 - 07:00 PST
Feb 15, 13:28 PST
Scheduled - Second Life will be undergoing scheduled inventory maintenance from 5:00 AM to 7:00 AM PST on February 21st, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Concierge Phone Support and Live Chat Unavailable
Feb 14, 14:30 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 11:39 PST
Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, February14th, 2019. Ticket submissions will still be available at this time.
Scheduled Billing Maintenance
THIS IS A SCHEDULED EVENT Feb 17, 07:00 - 14:00 PST
Feb 14, 08:45 PST
Scheduled - We will be performing scheduled billing maintenance on Sunday, February 17th from 7 AM to 2 PM PST. During this maintenance, some users may be unable to add credit cards to their billing information.
Second Life Marketplace Gifting Issues
Feb 13, 13:15 PST
Update - We are still currently investigating an issue with Marketplace gift orders.Thank you very much for your patience!
Feb 13, 13:10 PST
Update - We are still currently investigating an issue with Marketplace gift orders.Thank you very much for your patience!
Jan 28, 09:40 PST
Investigating - We are currently investigating an issue with Marketplace gift orders.Residents are experiencing an error when
gifting items to other residents via the Marketplace at this time. If you experience any errors with your Marketplace purchase, please contact us via support ticket under Marketplace > General Marketplace Issues for further assistance.Please watch this blog for updates.
Continued Rolling Restarts RC Server Channel
Feb 13, 12:10 PST
Resolved - This maintenance is now complete.
Feb 13, 11:22 PST
Investigating - We are extending scheduled maintenance for Magnum, LeTigre, Cake, and BlueSteel RC server channels. As this maintenance continues, please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Rolling Restarts RC Server Channel
Feb 13, 13:00 PST
Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:14 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, LeTigre, Cake, and BlueSteel RC server channels beginning at approximately 7:00 AM PST today, February 13. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.
Second Life Maintenance
Feb 9, 14:48 PST
Resolved - This incident has been resolved.
Feb 9, 13:06 PST
Identified - Our engineers are still working hard on this issue. We're sorry for the inconvenience, and we thank you for your patience.
Feb 9, 08:06 PST
Update - Thank you for your patience! We are still working to resolve this issue!
Feb 9, 06:52 PST
Investigating - Some Second Life services are currently experiencing an outage. During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, inventory, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Please monitor this blog for additional updates
Second Life Service Issues
Feb 8, 20:42 PST
Resolved - This incident has been resolved.
Feb 8, 17:48 PST
Investigating - Some Second Life services are currently experiencing an outage. During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.
Please monitor this blog for additional updates
Unscheduled Maintenance
Feb 8, 16:30 PST
Resolved - We have completed the unscheduled maintenance. Thank you for your patience during this time.
Feb 8, 14:08 PST
Investigating - We are currently undergoing unscheduled maintenance. During this time, some residents may experience issues with accessing or viewing inventory content, avatar appearance, login failure, or rezzing. Please avoid rezzing items until maintenance has been resolved. We will update this blog as we have more information.
