Phone and Live Chat Support Maintenance
THIS IS A SCHEDULED EVENT Jan 26, 10:00 - 11:00 PST
Jan 26, 06:41 PST
Scheduled - Phone and chat support will be unavailable on Sunday, January 26th from 10:00-11:00 AM PST. Ticket submissions will still be available at this time.
Phone Support Maintenance
Jan 25, 12:00 PST
Completed - The scheduled maintenance has been completed.
Jan 25, 09:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:12 PST
Scheduled - Phone support will be unavailable on Saturday, January 25th from 9:00 AM -12:00 PM PST. Ticket submissions and live chat will still be available at this time.
Connectivity Issues to Second Life
Jan 23, 20:41 PST
Resolved - This incident has been resolved.
Jan 23, 07:05 PST
Update - We are aware many users are still experiencing intermittent log in issues, and our engineers are working towards recovery as quickly as they can.
Jan 22, 21:30 PST
Monitoring - A fix has been put in place, and the grid is returning to normal. Our engineers will continue to monitor the grid, but we're well on the way to recovery.
Jan 22, 21:00 PST
Identified - Our engineers have identified the issue and are working towards recovery as quickly as they can.
Jan 22, 20:27 PST
Investigating - We are aware that some Residents may be experiencing problems trying to log into and/or stay connected to Second Life. Our engineers are actively trying to alleviate the issue.
More information will be posted to the status blog as it is available.
Unscheduled Billing Maintenance
Jan 23, 14:35 PST
Resolved - This incident has been resolved.
Jan 23, 14:07 PST
Investigating - We are currently investigating an issue affecting our billing and payments systems. While this maintenance is in progress, users may be unable to issue a process credit request. Please watch this blog for updates.
Phone and Live Chat Support Maintenance
Jan 23, 14:30 PST
Completed - The scheduled maintenance has been completed.
Jan 23, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:16 PST
Scheduled - Phone and chat support will be unavailable on Thursday, January 23rd from 1:30-2:30 PM PST. Ticket submissions will still be available at this time.
Community Site Maintenance
Jan 23, 11:11 PST
Completed - The scheduled maintenance has been completed.
Jan 23, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:57 PST
Scheduled - We will be undergoing maintenance on our community site on 1/23/2020. There may be a minor downtime with all community features when this happens. Please check this blog for when maintenance has completed.
Possible Second Life login issues
Jan 22, 10:17 PST
Resolved - This issue has been resolved. If this error message persists please be sure to contact our Support team for further assistance!
Jan 17, 16:16 PST
Investigating - We are aware that some Residents may be having problems logging back into Second Life. When the login fails, they receive the following error message: "Login failed. Account already logging in." Our engineers are digging into the issue.
If this is happening to you, here's a few things to try:
* Wait five minutes and try again
* Restart your modem, and try again.
If the issue still persists after trying these two things, please contact our support team for assistance.
Rolling Restarts for RC Channels
Jan 22, 08:43 PST
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:50 PST
Scheduled - We will be performing rolling restarts for regions on RC Channels on Wednesday, January 22nd. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.
Unscheduled Marketplace Maintenance
Jan 21, 11:38 PST
Resolved - This incident has been resolved.
Jan 21, 10:04 PST
Investigating - We are currently performing maintenance to the Marketplace. During this maintenance, residents may be unable to access the Marketplace. Please watch this blog for updates.
Phone and Live Chat Support Maintenance
Jan 20, 14:10 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 06:11 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:57 PST
Scheduled - Phone and chat support will be unavailable on Monday, January 20th. Ticket submissions will still be available at this time.
